MONTREAL — The federal authorities says it is going to outsource the air passenger complaints course of to a 3rd occasion in a bid to clear the huge backlog on the nation’s transport regulator.
In Ottawa’s spring financial replace Tuesday, the Liberals stated they plan to import a mannequin utilized in Europe that sees unbiased adjudicators resolve complaints over points starting from refunds to accessibility.
The change would mark an finish to the present in-house course of underneath the Canadian Transportation Company, the place the backlog sits at a report 97,000 complaints.
The federal government says the upcoming laws additionally goals to simplify the passenger rights constitution, three years after Ottawa introduced reforms which have but to take impact.
Earlier this month, Air Canada launched another course of to resolve compensation claims in a pilot undertaking that faucets an exterior arbitrator.
Met with skepticism by shopper rights advocates, the strikes by each the airline and the federal government trace at mounting frustration with the present framework.
