GATINEAU — Canada’s telecommunications and broadcasting regulator is launching a session to evaluation its shopper safety codes, with the purpose of simplifying and mixing them into one.
The CRTC says these regulatory paperwork — which individually cowl wi-fi, web and TV suppliers in addition to disconnection phrases — embody shopper protections that aren’t constant throughout providers on account of having been applied at completely different occasions.
It says this has created confusion for patrons whereas being administratively burdensome for corporations, particularly since Canadians usually buy bundled web, cellphone and tv providers.
Via its session, the regulator hopes to make shopper protections simpler to know, scale back billing surprises and assist Canadians make knowledgeable selections, whereas additionally bettering consistency for service suppliers and resolving buyer complaints quicker.
The fee is accepting feedback till Aug. 11 and can maintain a public listening to beginning Nov. 30.
It’s the most recent in a collection of measures by the CRTC to enhance shopper protections, together with new guidelines that kick in right this moment banning telecom corporations from charging clients once they cancel, change or activate plans.
This report by The Canadian Press was first revealed June 12, 2026.
The Canadian Press
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