The Société de l’assurance vehicle du Québec (SAAQ) has completely closed its Place Vertu service centre in Montreal following an administrative investigation that uncovered irregularities and prompted a criticism to police.
The provincial auto insurer introduced Monday the placement shut down efficient instantly, ending its enterprise relationship with the non-public operator that managed the positioning.
The company’s investigations unit had launched a evaluation final month after receiving stories concerning the service centre’s operations.
That investigation discovered irregularities within the actions of the mandatary, some critical sufficient to warrant an official criticism to regulation enforcement authorities.
Due to what it described as a breakdown in belief, the SAAQ mentioned it determined to terminate the contract.
The SAAQ additionally mentioned it won’t present additional particulars, citing ongoing police investigations.
Providers on the Place Vertu location had already been suspended in February whereas the executive evaluation was underway.
Clients with present appointments are being contacted and provided new dates at close by service centres elsewhere in Montreal.
The SAAQ mentioned its broader Montreal-area community can take in the extra demand and famous that some transactions stay obtainable on-line.
The company acknowledged the closure might trigger inconvenience and thanked clients for his or her understanding.