The Quebec Superior Courtroom has licensed a class-action lawsuit towards Uber that accuses the San Francisco-based firm of violating the province’s Shopper Safety Act with its cancellation charges.
Legal professionals for the primary plaintiff, Valerie Ohayon, allege the corporate shouldn’t be explicitly stating in its phrases of service {that a} mounted payment will likely be charged for cancellations. Uber’s phrases of service, they are saying, solely state that “cancellation charges could also be charged.”
Ohayon was charged $5.75 after her minor son cancelled a trip on the app in 2022. The plaintiff is looking for unspecified damages and the refund of cancellation charges for all qualifying members of the category motion. She can be asking Uber to cease its “deceptive” observe.
Uber denies the allegations and informed The Canadian Press in an e-mail, “cancellation charges are clearly disclosed to customers throughout the app earlier than they proceed with the cancellation.”
Joey Zukran, one of many attorneys representing Ohayon, stated in an interview that the case has struck a chord with the general public and his workplace has been flooded with calls because it issued the class-action discover Friday morning.
“Anybody who’s used Uber anyplace on this planet has skilled (these charges),” he stated. “As a result of the payment shouldn’t be disclosed within the settlement … what prevents them from charging (an additional) $10, $20 or $30?”
The lawyer stated the corporate is benefiting from its dominant place available in the market to flout its obligations towards shoppers, who entrust it with their bank card data.
Aside from deceptive customers with its cancellation payment coverage, Zukran stated, Uber can be charging folks when no service has been rendered. “For those who ordered a taxi … and you do not get in, they do not cost you as a result of they did not render you a service.”
The lawsuit additionally targets Uber’s meals supply service. Some customers who cancel their order — for instance after realizing they’d entered the incorrect deal with — can typically be charged the complete quantity of the order and supply prices, Zukran stated. These charges are additionally omitted within the phrases of service, he alleges, including, it is “utterly unfair for the buyer as a result of they did not obtain the meals, and the meals wasn’t even delivered.”
Anybody in Quebec who has been charged after cancelling an Uber trip or Uber Eats order since 2019 is robotically included within the lawsuit.
This report by The Canadian Press was first revealed March 27, 2026.
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